colorful illustrations of laundry basket, toolbox, key in lock, and a mailbox

Housing Services


Housekeeping staff is available Monday-Friday, 8:00 a.m. - 6:30 p.m., and Saturday and Sunday, 9:30 a.m. - 6:00 p.m. to clean and maintain residence hall buildings. To ensure a comfortable and healthy living environment, the housekeeping staff performs the following tasks:

  • Cleaning and disinfecting bathrooms and fixtures (Oak and Maple bathrooms are done daily; Spruce and Cedar bathrooms are done on a rotating schedule)
  • Surface cleaning bathrooms
  • Cleaning and disinfecting showers
  • Removing common area trash and recycling material
  • Sweeping and vacuuming lobby areas and hallways
  • Cleaning lobby areas
  • Repairing and maintaining building system components (as needed)
  • Performing other duties as necessary

Student Responsibilities

Students are responsible for the condition of their residence room, furnishings, and any damages or losses that may occur during occupancy. Students should do all they can to avoid adding to the workload of our busy housekeeping staff. When staff have to do additional cleaning, they have less time for their routine tasks that are in place to meet established cleaning standards.

Do your part to keep the residence halls clean:

  • Dispose of trash in designated areas, making sure everything goes in—not around—the containers. Don't put your personal trash in bathroom or lobby receptacles.
  • Sort recyclable material by following the instructions on the receptacles.
  • Clean up after yourself. If you create a mess, it's your responsibility to clean it up.
  • Put what you sweep from your room in the trash can, not the hall.
  • Clean your room regularly.
  • Never put food down the bathroom sinks!
  • Vacuum cleaners are available for student use. See your RA for information.


Ethernet Connections

Each residence room has been wired for Ethernet connections so that students can access the Internet using a personal computer. Learn about the software required for this connection and information on how to have the connection activated.

Technical Support

ResTECH (Residential Technical Support) helps students living in the residence halls with computer and networking support. For more information about available services, contact ResTECH at 814-949-5363, or visit the ResTECH website.

Computer Labs

Computer labs are available in each residence area for exclusive use by the residents of that building. There is also a computer lab on the second floor of the Computer & Learning Resources Center (CLRC) Building, which is adjacent to the Eiche Library.

Laundry Facilities

Fully equipped laundry facilities are located in each residence area for exclusive use by on-campus residents. LionCash+ is the only accepted way to pay for laundry. The wash cycle is $1.75 per cycle, and drying is $0.75 per cycle. You can deposit funds to your LionCash+ account online or at the Housing and Food Services Office. Report any problems with laundry facilities to Housing and Food Services.


Incoming mail must be addressed properly, using the following format:

Student's Full Name
3000 Ivyside Park
Room Number Residence Hall – HFS
Altoona PA 16601


Each residential student is assigned a mailbox to share with his or her roommate. Mailbox numbers correspond with the hall/room number and will be provided at check-in, along with mailbox combinations. Students who move to a different residence hall room will be assigned to another mailbox. Mail is placed in student mailboxes daily, Monday through Friday. Mailboxes are located near the Housing and Food Services Office inside Port Sky Cafe.


If you get a package that doesn't fit in your mailbox, you'll receive an email saying that a package is waiting for you. You can pick up your package at the Housing and Food Services office during the time indicated in the email. You'll need to present your Penn State id+ card to claim you package.

Forwarding Address

The student is responsible for updating his or her permanent address in LionPATH to ensure that all mail and packages received after the student has checked out of University housing can be forwarded. Mail and packages that cannot be forwarded will be returned to sender. 

Newspaper Readership Program

Newspapers are available Monday through Friday at convenient locations throughout campus. National favorites USA Today and the New York Times are provided by the Newspaper Readership Program, as well as the local newspaper, the Altoona Mirror.

If you have any problems with the newspaper machines, report them to Student Affairs in person at Slep Student Center or via email.


If you want to have a vehicle on campus you'll need to register with the University Police Office, located in Willow Building, and pay the fee for a parking permit. Visit the University Police site for more information.

Recycling Program

Penn State has taken proactive measures to reduce waste and protect the environment. The residence areas have been leaders in Penn State's recycling movement, and all residents are encouraged to participate. Convenient recycling containers are located throughout campus. Cardboard, office paper, aluminum cans, and plastic can be recycled. 

Television Service

Cable TV connections are provided in each residence room. Cable TV service is provided by Atlantic Broadband. Call 814-946-5491 to report problems with cable TV.